The black screen when entering Instagram on the phone
Instagram: a black screen at startup indicates an error associated with the application. But in some cases, the smartphone is to blame. The error often depends on the device, but can sometimes be caused by an update..
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The black screen when entering Instagram on the phone
This is a fairly common problem. Its decision depends on the operating system used on the device..
On iphone
Owners of iOS devices will need to open the phone settings:
- Check the network is working. In the settings, go to mobile communications or Wi-Fi and check if the corresponding slider is enabled. If so, make sure the network is currently available. To do this, you can go to a browser or other application that requires an Internet connection.
- If the problem is with the mobile Internet, contact your mobile operator. If with a wireless network – check the status of the router.
- If the Internet is OK, reboot your device and try logging in to Instagram again. If the black screen does not disappear, look at the VPN settings. If a proxy is connected to the device, delete it. Otherwise, contact Instagram technical support and report any attempted troubleshooting..
- Sometimes you have to perform a factory reset of the phone. To do this, go to the main settings and find the appropriate item.
Typically, the problem is due to a failed update. Wait a few hours: many users have this problem, so the company seeks to solve it faster.
On Android
On Android devices, the black screen of Instagram is associated with three problems.
Crash
If a black screen appears during Instagram launch, restart your smartphone. Usually this is enough to eliminate most of the problems that occur when using the device. If this option does not work, try reinstalling the application. This will help fix the failure that might have occurred if the update failed. To do this, uninstall the program in the settings or Play Market. Reinstall it by going to the Google app store.
Need update
Check if auto-update of apps is installed on the Play Market. This will allow you to timely update all programs on your smartphone, including Instagram. Sometimes a black screen arises precisely for this reason. If the latest version of the program is installed on the phone, check its compatibility with the operating system.
Deprecated OS
Application developers are trying to develop their programs for a large number of operating systems. But some OSs become hopelessly outdated, and developing an application for them is a waste of time due to the small number of users. Check for operating system updates in your smartphone’s settings. To do this, go to the bottom of the settings and open the device information.
If there are no updates on the phone, and there are no funds on the new one, you will have to install the old version of Instagram. To do this, you need to find it on the Internet on specialized sites that store outdated versions of applications for such cases. Remember that using an outdated version of the application limits its functionality..
What to do if the black screen when starting Instagram?
If this error occurs, do not panic. Try the provided correction methods or contact technical support..
After updating Instagram black screen
Sometimes an unsuccessful update leads to an application crash. This is due to errors in the code or a change in a part of the program indicating certain phone models.
How to fix it?
If the problem is with the program, you need to wait for the fix with the next patch or roll back the application. You can download the old version of Instagram on special sites that store past versions of applications. If the error is typical only for certain models of smartphones, you should contact technical support. In this case, you will almost certainly need to install the old version. Remember to turn off automatic updates.
